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哈佛医学院长的毕业典礼讲演  

2007-06-14 10:46:51|  分类: 默认分类 |  标签: |举报 |字号 订阅

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哈佛医学院长的毕业典礼讲演

   

Leading by Listening

Dean Joseph B. Martin's Commencement Address

 June 7, 2007

Let me share with you a story by Nobel Prize–winning author Gabriel Garcia Marquez — The Story of the Shipwrecked Sailor.

2007年6月7日

让我和你们分享一个故事,诺贝尔奖获得者Gabriel Garcia Marguea写的一个海难失事水手的故事。

In this poignant tale, nine Colombian sailors in a destroyer encounter a storm while returning home.  Eight of the men are washed overboard, one survives.  This lone sailor drifts in a small, half-inflated raft without food or water.  Finally, after ten days he washes ashore.  Later, half-conscious, still lying in the sand, he is approached by a man who asks what has happened.

The sailor relates, “When I heard him speak, I realized that more than thirst, more than hunger, more than despair, what tormented me most was the need to tell someone what had happened to me.”

在这个伤心的故事中,九名哥伦比亚水手在返回家乡的航程,遭遇到了一次毁灭性的风暴,八名水手被冲走,只有一人幸免。这个孤独的水手在一个未充满气的小救生筏中,没有食物和水,经过十天的漂流,最终被冲到岸边。他几经半昏迷但还活着,不久,一个人来到他的身边问发生了什么。这个水手回顾说:“当我听到有人和我说话,我才明白,比起饥渴和绝望,最让我痛苦的是我需要对人倾诉,我怎么了。

Everyone has a story to tell. Most of us enjoy telling our story. And I know your parents and grandparents are pleased to tell yours. And I certainly do not wish to imply that your time at Harvard Medical School was a shipwreck.

All of your patients will have a story, their story, and it will be inextricably linked to the healing process. As professionals we are expected to be good listeners—we are expected to listen to the stories that our patients tell us and to reach conclusions that will lead to the best recommendations for their care. Your ability to communicate—listening and telling—will determine in large measure your gift for healing. 

每一个人都有自己的故事去诉说,我们许多人也享受去诉说我们的故事。我知道你们的父母和祖父母们也乐意听你们的故事。我当然不希望暗示你们在哈佛医学院的时光是个海难的故事。所有你们的患者都将有他们的故事,它将绝对不能失误地联系到治疗过程。作为一个专业人士,我们是被期待成为一个很好地倾听者,——我们被期待倾听我们的患者告诉的所有故事,然后得出结论,这个结论将引导我们对他们的病痛给物最好的建议。你们的沟通能力——倾听和回话将对你们治愈伤病的奉献占极大分量。

Dear graduates, you are very special. Your acceptance to Harvard Medical School or Dental School was the result already of a remarkable set of accomplishments. Your graduation today recognizes your individual special attributes and talents. I know your future is bright—you will go on to achieve positions of responsibility and leadership.

And so today let me reflect with you on “Leading by Listening.” I want to describe six characteristics of leadership. I’ll call them Qs or quotients of leadership

亲爱的毕业生们,你们非常出色,你们被哈佛医学院接受已经是一系列不凡成就的结果。今天,你们的毕业证实了你们个人独特的品性和天赋。我知道你们的未来是光明的,你们会继续担当起负责和领导者的位置。所以今天,让我以《通过倾听来领导》赠别你们。我要讲述六种领导者的特性,我称他们为Qs,或者说领导商。

(下面我就不翻译了,当领导的人该看,我给他们免费服务,成拍马屁了。)

 

Number 1 is IQ—This is our old friend, intelligence quotient

Efforts to define intelligence fill the pages of psychology and neurobiological journals and books. Howard Gardner at the Harvard School of Education has described what he calls multiple intelligences.

By way of practical definition, I take intelligence to encompass the ability to imagine, to learn, to remember, to synthesize, to create, to analyze, to differentiate, to classify according to type and condition, to construct new paradigms, to problem-solve.

IQ implies ability to innovate, to think outside the box, and to construct new and novel scenarios.

Obviously, aspiring leaders ought to have a distinguishing level of intelligence. But intelligence alone is not sufficient. Individual brilliance may result in earth-shaking concepts, discoveries, and Nobel prizes, but of leaders we expect even more.

第一是IQ,这是老们的朋友,智商。

Number 2 is EQ—Emotional Quotient

This is the ability to understand another’s position, to put oneself in the place and context of the whole, to empathize, to understand the impact of group dynamics on the outcome of a situation, to be able to reflect on one’s own reactions, to feel and share another’s disappointment and pain, to commiserate, and to plan in the context of the effect of an action on others. Simplified, it is the ability to listen, and to discern beneath the surface what the other person is REALLY saying.

Daniel Goleman defines the competencies of emotional intelligence as self-awareness, self-management, empathy, and relationship skills. EQ includes sufficient temerity and curiosity to want to understand another’s perspective. It includes wanting to learn from another in order to “put right” one’s own views and impressions.

EQ is learning to lead by listening and observing.

第二是EQ,情商

Number 3 is HQ—Humor Quotient

This quotient characterizes the capacity to see the humor, folly, foible (and ridiculousness) of a situation. It encompasses the ability to use self-deprecation to accomplish an end, to exude a sense of lightness of being and charisma, of good cheer and hope. It is the ability to detoxify a situation by humor or self-effacement, to know how to relax the tension with a comment, a story or a well-told joke. It is the ability to bounce back after an untoward event.

Doris Kearns Goodwin links humor to psychiatric approaches,  “modern psychiatry regards humor as probably the most mature and healthy means of adapting to melancholy.” George Valiant, a well-known Harvard professor of psychiatry, has said, “Humor, like hope, permits one to focus upon and to bear what is too terrible to be borne.” Quoting another unnamed source, Valiant stated, “Humor can be marvelously therapeutic. It can deflate without destroying; it can instruct while it entertains; it saves us from our pretensions; and it provides an outlet for feeling that expressed another way would be corrosive.”

第三是HQ,幽默商

Number 4 is CQ—Contentment Quotient

This is the ability to view things for the best possible outcome—a glass half full, not half empty—optimism, not pessimism. It is to feel good about oneself and the role one plays. It balances good will and good cheer with an appropriate balance of anxiety to set things on course and to toe the line toward an end. Included in this quotient is sufficient self-knowledge to feel confident about one’s course of action and to end a day with a sense of a job well done, with an ability to sleep well and awake feeling rested and ready to take on the challenges of the next day.

It includes the ability to view life as a great adventure, approached with the right modicum of self-assurance to know what decisions need to be taken. It also includes sufficient self-confidence in the rightness of a position or decision to avoid the snake pit of many failures—the procrastination of doing nothing now or waiting until next week.

CQ thrives in successful social arrangements, such as a happy family and access to intimacy in relationships, confident that sharing can provide the deepest meaning in interpersonal relationships. It avoids the dangers of promiscuity, of drug and alcohol abuse. It implies that one is secure enough in one’s own sense of self-worth not to be overly threatened by adversaries, disagreements, or challenges.

第四是CQ,满足商

Number 5 is GQ—Generosity Quotient

In many ways a singularity of leadership success is epitomized in the term “vicarious living.” Simply put, it is the joy and satisfaction that accompanies watching the success of others.

In an organizational setting or an effective office practice, it implies freely giving credit where credit is due, recognizing that “there is no end to what can be accomplished if one does not care who gets the credit.”

There is another aspect to GQ, the ability to forgive and forget. Holding a grudge is a powerful disincentive to forward progress.  It is impossible to hold a position of leadership without being the recipient of bad news; news that may reflect on one’s own performance or of perceptions held of you as the leader.

The source of such derogatory comments may come from important individuals whose roles in subsequent actions are critical. An effort to understand the context of the criticism is important. Harboring negative feelings that arise from inability to appreciate the potential value of the comments made will lead to persistent counterproductive relationships in future dealings with the individuals involved.

第五是GQ,宽容商

Number 6 is WQ—Wisdom Quotient

This is the ability to sum up a set of circumstances and know when to act, to know when the vectors are aligned to take the next step toward the end game. Simply put, it is knowing when to pounce. Wisdom entails the ability to know when enough information is in hand to take the decision—the 80/20 rule; with 80 percent of the information in hand, to act, without worrying about the other 20 percent. It includes the ability to understand and know when to apply Machiavellian principles to reach a good end for the circumstance. But WQ also applies the principles of fairness, of reaching the decision that is the best for the most, characterized by equity and equality when possible. Wisdom is sound judgment, a great skill in clinical medicine.

Good judgment stems from the critical characteristics of integrity and honesty. Never tell a lie, because then you don’t need to remember what you said. Wisdom recognizes that success requires a consistent set of behaviors recognized by most people as trustworthiness and reliability.

WQ recognizes the importance of treating people fairly and consistently, recognizing the practical aspects of being nice to people on the way up, knowing it may actually be important on the way down.

Leadership without motivation will likely fail. Anyone aspiring to success will enjoy the recognition that comes from wealth, power, prestige, and honor. Fear of failure is a powerful, almost universal motivating force when applied appropriately it can direct and guide ambition. Ambition with good judgment implies the ability to organize and analyze the data available and to take action, without remorse in most cases.

Second-guessing a decision is a powerful innervating adventure. If a decision seems to have been wrong, it can be corrected by the next action. WQ recognizes the importance of saying “sorry” when things go wrong or when a decision is shown to have been wrong. Apologies should be sincere and brief.

第六是WQ,聪明商

 

Each of you is a sailor on the voyage of life.

Each of the areas I have emphasized: intelligence, emotional connectivity, good humor, happiness, generosity, and sound judgment can be enhanced by good listening.

I’m not implying that these traits or attributes are necessarily quantifiable as quotients. But I do hope they’ll form a framework or set of guideposts as you carry on with the great journey of life.

I wish you every success.

May your days be full and your life a long and rewarding adventure!

Thank you and Godspeed.
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